Shipping policy

DISPATCH & DELIVERY PROTOCOLS

When you initiate an upgrade, we move fast. Here is exactly how your loadout gets to you.

Processing Time:

• All orders placed Monday-Friday are dispatched the next day.

• Orders placed after the cutoff or on weekends are dispatched the next business day.

Shipping Times & Costs:

• Standard Delivery: [e.g., 2-3 Business Days] — [Price, e.g., £3.99 or FREE over £40]

• Express Delivery: [e.g., Next Business Day] — [Price, e.g., £5.99]

• The Subscription Protocol: All recurring subscription orders automatically receive Free Standard Shipping.

Tracking Your Loadout: As soon as your order clears our dispatch facility, you will receive an email with a live tracking link. If your package goes off the grid or is delayed, contact support@goldenwillow.co.uk and we will resolve it immediately.